Terms and conditions of purchase

This document governs the contractual relationship between Kayuri Home and the user who makes a purchase through the website www.kayurihome.com (hereinafter, “the Website”).
By placing an order, the user fully and unreservedly accepts these Terms and Conditions of Purchase.

The sale involves the delivery of one or more products selected by the user in exchange for a visible and determined price on the Website. These conditions apply to all transactions carried out in the Kayuri Home online store.

On the one hand, Mr. Jordi Casacuberta Puigcorber, with NIF 47.851.310-V, and Mr. Pol Codina Mas, with NIF 47.852.295-J, acting in their own names and jointly under the trade name “Kayuri Home”.

Business address: Carrer de Villarroel, 133, entresuelo 2ª, 08036 Barcelona, Spain.

Contact email: contact@kayurihome.com

Hereinafter, “Kayuri Home” is the owner of the Website and is responsible for the sales operations carried out through it.

The use of this platform implies acceptance of these Terms and Conditions.

Kayuri Home operates in Spanish territory, including the mainland and the Balearic Islands. Shipping to the Canary Islands and other destinations is handled on a case-by-case basis. All transactions are understood to take place in Spain and are governed by current Spanish legislation, especially Royal Legislative Decree 1/2007, of November 16, for the protection of consumers and users.

The user will be able to browse the catalog available at https://www.kayurihome.com/, add products to their cart, and proceed to purchase.

Steps in the process:

1. Select the product and add it to the cart.
2. Review the selected items and their prices.
3. Provide personal details and shipping address.
4. Choose the payment method.
5. Confirm the purchase.

During the checkout process, the user will be able to see the total price of their order before finalizing the purchase. Shipping and curbside delivery are completely free. If the customer wishes to have the delivery made inside their home, they must contact us at contact@kayurihome.com so that we can assess the possibility and conditions of this additional service.

Once the order is confirmed, the user will receive a confirmation email with the order details and reference number.

Our team is available for any inquiries or issues:

Email: contact@kayurihome.com

Phone / WhatsApp: +34 644 34 77 19 or +34 634 05 35 42

Hours: Monday to Friday from 8:00 a.m. to 8:00 p.m.

All products offered at Kayuri Home have been carefully selected and are presented with descriptions and images. For new or like-new items, official brand photographs may be used; for items with any details or imperfections, these are described in the product listing.
We strive to ensure that the photographs and text accurately reflect the final product, although slight variations may occur due to lighting, screen settings, or artisanal production.

Products with flaws or imperfections

When an item has any visible flaw or imperfection, Kayuri Home will indicate it clearly and transparently in the product listing. These products are offered at a reduced price based on their condition. Returns or claims will not be accepted for reasons related to the flaw previously mentioned in the item description.

All prices are expressed in euros (€) and include applicable VAT. Shipping and curbside delivery in mainland Spain and the Balearic Islands are completely free. If the customer wishes to have the delivery made inside their home, they must contact us at contact@kayurihome.com to discuss the possibility and conditions of this additional service.

Details of the delivery conditions can be found in the “Shipping and returns” section. Kayuri Home reserves the right to change prices without prior notice, although such changes will not affect orders already confirmed.

Kayuri Home accepts the following payment methods:

• Credit or debit card (Visa, Mastercard, American Express, Maestro, UnionPay)
• PayPal, Bizum, Apple Pay, Google Pay and Shop Pay
• Klarna (installment payments)
• Bank transfer

All payments are processed securely through encrypted gateways (SSL). Kayuri Home does not store customers' banking details.

Delivery times depend on the brand and nature of the furniture purchased.
Each product indicates its estimated delivery time within its product page on the Website.

The companies that sell their products online work with different specialized suppliers and carriers.
In some cases, delivery may be delayed due to logistical reasons or factors beyond our direct control.
We reserve the right to extend delivery times if necessary, although we will always inform the customer about the current status of their order.

If you would like to know the status or updated forecast of your order, you can write to us at contact@kayurihome.com.

Once the order has been dispatched, the customer will receive an email with their tracking number.

Ownership of the products is transferred to the customer upon full payment.
The risk of loss or damage passes to the customer at the time of delivery to the specified address.

All products sold by Kayuri Home are covered by a three (3) year legal warranty in accordance with Royal Legislative Decree 1/2007. The warranty covers manufacturing or performance defects, but not the details or imperfections indicated in the product sheet prior to purchase, nor damage caused by improper use, incorrect assembly, or normal wear and tear. Damage occurring during transport is handled in accordance with section 13.

Right of withdrawal

The customer has the right to withdraw from the purchase within 14 calendar days after receiving the order, without having to provide a reason.
Shipping costs associated with the return will be borne by the customer.

To exercise this right, the customer must send an email to contact@kayurihome.com indicating their order number and contact details.

Unique products and replacements

Most Kayuri Home products are unique or limited-edition pieces, so there is no automatic replacement option.
If the customer wishes to return an item and receive a new one, they must contact Kayuri Home in advance to confirm if a similar item is available.
Otherwise, a full refund will be issued in accordance with the law.

Product condition and return costs

If the customer decides to return a product that has no defects and matches the characteristics, finishes, and details described on the website, the return shipping costs will be borne by them.
Similarly, returns will not be accepted for products with a flaw or defect previously described in the item's product page if the reason for the return is said disclosed flaw.

Exceptions to withdrawal

Returns will not be accepted in the following cases:

• Customized or made-to-order products.
• Items with a flaw or defect previously indicated on the product page.
• Items without their original packaging, assembled, or showing signs of use.

Return procedure

1. Contact by email to request the return.
2. Send the product in its original packaging to the indicated address.
3. Once received and verified, Kayuri Home will refund the amount within a maximum of 14 calendar days.

In the event of receiving a damaged or incorrect product (not advertised as such), the customer must notify Kayuri Home within a maximum of 24 hours from receipt, attaching photographs. After verification, a replacement or refund will be issued, covering all associated shipping costs.

Kayuri Home's services and sales are intended exclusively for individuals over 18 years of age. Minors are not authorized to make purchases or provide personal data.

These terms and conditions are governed by current Spanish law. Any disputes shall be subject to the jurisdiction of the Courts and Tribunals of the consumer's place of residence.

All content on the Website—text, images, logos, designs, and code—is the property of Kayuri Home or its respective owners and is protected by intellectual property laws. Reproduction or use without express authorization is prohibited.

Kayuri Home may modify these Terms and Conditions at any time to adapt to legal changes or improvements in its services. The applicable conditions will always be those in effect at the time of purchase.