Frequently Asked Questions

Kayuri Home is a Spanish online store offering designer furniture and décor from leading brands, with discounts of up to 70%. We sell floor models, discontinued items, and surplus stock entrusted to us by these brands so they can find a home.

We’re Jordi and Pol, and we run the project from Barcelona.

Shop at Kayuri Home. We manage your order, issue your invoice, and assist you before and after purchase. Each brand prepares the shipment from its own warehouse.

We work with brands such as Ángel Cerdá, Martínez Cardona, GAN Rugs, Divano Dreams, Mauro Ferretti, Geese Home, Thai Natura and Herdasa, among others. You can see them all on Brands.

No. They are not used furniture items being resold by someone. They are furniture and decorative pieces from reputable brands that have fallen outside the usual sales channels: they have been on display in stores or at trade shows, used in photo shoots, discontinued, returned to the warehouse, or had their packaging damaged during transport.

Before being put up for sale, they are inspected to ensure they are in good condition and fully functional. If an item has any marks or imperfections, we note them on its product page. You can find out more at Second Life.

Each listing indicates the condition of the item, and the price is adjusted accordingly.

• Discontinued model: new item from a collection that the brand no longer manufactures. No defects or signs of use.
• Refurbished: restored item that is in perfect condition.
• Like new: display item or one that has been returned to the warehouse, intact and unused.
• Very good condition: minor cosmetic details, such as a light scratch or a superficial mark. Fully functional.
• Good condition: minor or moderate defects, visible or not. Fully functional.
• Acceptable condition: more visible defects, such as noticeable scratches. Fully functional.

It depends on the condition of the item. For new or like-new items, such as discontinued models, we can use the brand's official photos because what you receive is identical. For items with any details or imperfections, the product page describes them and, when relevant, shows the detail.

If you would like to see more of a specific item before buying, write to us at contact@kayurihome.com with the product name and we will help you.

Yes. Each product sheet includes dimensions, materials, condition, and delivery time. If you need any additional information, please email us at contact@kayurihome.com or message us on WhatsApp at +34 644 34 77 19, stating the product name or reference.

Credit or debit card (Visa, Mastercard, American Express, Maestro, and UnionPay), PayPal, Bizum, Apple Pay, Google Pay, Shop Pay, and Klarna. You can also pay by bank transfer; in that case, the order is shipped once we receive payment.

Payments are processed through secure gateways, and we do not store your card details.

Yes. With Klarna, you can split your payment. You'll see the available options at checkout.

Yes. Kayuri Home issues the invoice for your purchase. If you need it in a company's name, write to us at contact@kayurihome.com with your order number and tax information.

Yes, as long as it hasn't been shipped. Write to us as soon as possible at contact@kayurihome.com with your order number. If it has already left the warehouse, you can return it when you receive it.

Kerbside delivery is free in mainland Spain and the Balearic Islands. You pay nothing extra for standard shipping.

If you need delivery to your home, delivery to a specific floor, or assembly, please write to us before purchasing at contact@kayurihome.com and we will confirm whether it is possible and the price.

To the Canary Islands, yes: you can place your order as usual, and we will then let you know the shipping cost.

For other destinations, please email us at contact@kayurihome.com with the products and delivery address. We will check with the brand and get back to you within 24 business hours.

Each product lists its estimated delivery time on the product page, as this depends on the brand and the item. The order is processed on the first business day after purchase, and delivery times are calculated in business days.

When the shipping carrier picks up your order, we will send you a tracking link.

Deliveries are made Monday through Friday during business hours, according to the agency's routes. If you need a specific time slot (morning or afternoon) or day, please contact us before placing your order.

No. Each brand ships from its own warehouse, so you will receive separate deliveries on different days.

Check the package upon delivery. If you see dents or damage to the packaging, note it on the delivery note or the courier's PDA. If you don't see anything, still write "Subject to inspection": without this note, we cannot process subsequent claims.

You then have 24 hours to inspect the product and write to us at contact@kayurihome.com with photos of the product and the packaging. Keep the original packaging. We will arrange the collection and the replacement or, if that is not possible, a full refund, at no cost to you.

Yes. You have 14 calendar days from the date you receive your order to return it without giving any reason. Please contact us first at contact@kayurihome.com, and we will tell you how and where to send it.

The product must be returned in its original packaging, unassembled and unused, with all its parts. You are responsible for the return shipping costs. We will refund the amount using the same payment method within a maximum of 14 days from the date we receive the product.

Yes. We do not accept returns for a flaw or defect that was already indicated in the product description, nor for assembled, used products, products without their original packaging, nor for customized or made-to-order products.

Most of our pieces are unique or have limited quantities, so we cannot guarantee an exchange. Write to us at contact@kayurihome.com and we will check if there is another identical or similar item. If there isn't, we will refund you.

All our products come with the same 3-year legal warranty as a new product. It covers manufacturing or performance defects that appear after purchase.

What is covered depends on the case:

• Details indicated in the product sheet: a scratch or mark that we describe before purchase is part of the item's condition and price, so it is not considered a defect.
• Shipping damage: this is handled as a delivery issue. Let us know within a maximum of 24 hours (we explain this in “What should I do if my order arrives damaged?”).
• What is not covered: normal wear and tear, improper use or assembly, and modifications made after delivery.

If you have an issue, write to us at contact@kayurihome.com with your order number and photos, and we will review it with you.

Yes. At Kayuri Pro, we serve interior designers, architects, hotels, restaurants, and tourist accommodations that furnish spaces with designer furniture at outlet prices. Tell us about your project at Kayuri Pro.

By email at contact@kayurihome.com, or by phone and WhatsApp at +34 644 34 77 19 (also at +34 634 05 35 42), Monday to Friday from 8:00 a.m. to 8:00 p.m. We respond to emails within 24 business hours.