Shipping and returns

At Kayuri Home, all our products include free kerbside delivery in mainland Spain and the Balearic Islands. This means you will not have to pay any additional cost for standard shipping.

We also ship to the Canary Islands: you can place your order as usual and we will then inform you of the shipping cost. For other destinations, please contact us.

If you prefer another delivery method, such as delivery to your home, delivery to a specific floor, or assembly, please contact us in advance to check availability and pricing: contact@kayurihome.com

Any potential damage caused during transport must be reported immediately to contact@kayurihome.com. It is essential that, at the time of delivery, if you notice dents, breaks, or any damage to the packaging, you indicate this on the delivery note or on the courier's PDA in the observations section.

If the package does not show visible damage from the outside, we still recommend writing “Pending inspection”, as this will allow us to manage any issues that may be detected within the first 24 hours. Without this note, Kayuri Home will not be able to accept subsequent claims.

In addition, if you notice anything unusual, take photos of the packaging and the condition in which the package arrives before opening it, as they will be of great help.

Always keep the original packaging until you are sure that the product is in perfect condition.

Finally, if you make a purchase that includes products from different brands, you will receive the goods in separate deliveries, as each brand ships the products from its own warehouse.

The price of our products already includes curbside shipping, so you will not have to pay anything extra for standard shipping (curbside).

If you would like the order to be brought into your home, delivered to a specific floor, or if you wish to arrange for furniture assembly, please contact us before placing your order at contact@kayurihome.com

This will allow us to confirm the availability of the service and provide you with a quote.

The order will be processed on the first business day after purchase, and the estimated delivery time will be the one indicated on each product page.

It is important to note that delivery times are calculated in business days and may vary due to local or national holidays. If you have chosen bank transfer as your payment method, the order will not be shipped until payment confirmation is received.

Deliveries are made Monday through Friday during business hours and depend on the shipping company's routes.

If you would like the delivery to be made within a specific time slot, such as morning or afternoon, or on a specific day, please contact us before placing your order.

If you decide to exercise your right of withdrawal, Kayuri Home will refund all payments received. Additional costs are not included if you chose a delivery method other than the free standard option (delivery to the building entrance).

You have a maximum period of 14 calendar days from receipt of the order to exercise your right of withdrawal. If you decide to do so, we will explain how to proceed with the return, and the refund will be issued using the same payment method you used for the purchase, unless you instruct us otherwise.

Return shipping costs will always be borne by the customer.

Once the product seller has received the item, they have 5 business days to check its condition.

We may withhold the refund until we receive the products or until you provide proof of return, whichever occurs first.

You will only be responsible for any reduction in the value of the products resulting from handling other than that necessary to check their nature, characteristics, and functioning.

You must inform us in advance of the return by writing to contact@kayurihome.com.

Once the goods have been received, the customer has 24 hours to inspect them and report any damage caused during transport. Any issues must be reported to Kayuri Home by email at contact@kayurihome.com within this period. After 24 hours have passed, we will not be able to process a replacement or refund for transport damage.

If the customer notices damage to the outer packaging or suspects that the contents may be damaged, it is essential to note this on the delivery note or the carrier's PDA at the time of receiving the order. To streamline the handling of issues, Kayuri Home may request photographs of the damaged item.

Once the damage has been verified, Kayuri Home will arrange for the collection of the defective product and its replacement (if possible) through the same transport company. If this is not possible, a full refund of the order will be issued, always in the shortest possible time and at no cost to the customer.

It is essential that the goods are returned in their original packaging. It is the customer's responsibility to keep it until they have checked that the product is in perfect condition and, if necessary, repack it so that the transport company can collect it.

If the customer decides against the replacement of the damaged product, the corresponding shipping costs may be deducted.

Most products are unique pieces, so there is no automatic replacement option. If you wish to return an item and receive a new one, you must contact contact@kayurihome.com in advance to check if a similar item is available. If no stock is available, a full refund will be issued in accordance with the law.

Products must be returned in their original packaging and in perfect condition. If the item has no defects and matches the characteristics, finishes, and details described on the website, the customer will be responsible for the return shipping costs. Returns will not be accepted for products with a flaw or defect previously indicated on the product page if that flaw is the reason for the return.

Returns are not accepted for the following items:

• Items with defects or damage previously indicated in the product description
• Items without their original packaging, assembled, or showing signs of use
• Custom-made or made-to-order products

To return a product, you must:

• Contact contact@kayurihome.com by email to request the return
• Send the product in its original packaging to the address provided
• Once the product has been received and inspected, Kayuri Home will issue a refund within a maximum of 14 calendar days